Terms & conditions

The website aims to give you a superb online shopping service for kosher groceries and Judaica. We have set out the guidelines below to let you know what you can expect from us and see the terms on which you place your order.

Definition of Terms

“You” and “Your” means the person ordering Goods from Sabeny, who must be over 18 years of age.
“SABENY or “We” or “Us” or “Our” means Sabeny (run by Agina Ltd) whose office is at OCC Estate,102 Vale Road, N4 1FL
“Account” means your details and shopping history which is created when you register to shop through the our website.
“Deliver” means the goods being delivered to the address stated in your order “Delivery” and “Delivered” shall be interpreted accordingly.
“Site” or “Website” means Our Website.

1) To place an order on Our Website You must be over 18 years of age, and have a credit or debit card acceptable to us in your name.
When you register you will create a username and password which you must use whenever you shop with us. Please keep these in a safe place as you will be responsible for all activities and orders made under your password and username. If you think that someone else may either know or be using your username and password, please either change it or contact us immediately.
We reserve the right to decline a new customer registration or suspend your account at any time and at our sole discretion.

2) Sabeny invites you to buy goods from us online or over the telephone. Once you have placed an order we will send you an order acknowledgement by email with details of your order. This is not an order confirmation or acceptance from us. A legally binding contract with you will only arise once delivery of the goods has been completed.  At this time you become the owner of the goods. This means that you will have no legal liability in connection with your order until delivery is completed.
These terms regulate the supply of goods to you by Sabeny. Any other terms, conditions or representations (other than those made fraudulently or implied by statute) are excluded.
The failure of Sabeny to take any action in respect of a breach of these terms and conditions shall not constitute a waiver of their enforceability. Sabeny reserves its rights in respect of these terms and conditions at all times.

3) Prices on the website may change on a daily basis, prices are therefore a guide only. There may be variations by the time we are due to deliver your order.
As it is difficult to select loose items such as meat and poultry etc to an exact weight, we’ll charge you for the actual weight ordered and we always try and get as near as possible to the weight you ordered.
In addition to the price, a delivery charge may be shown at checkout and if so will also be payable by you.
There may be a minimum order value and this will be displayed on the website.
We will debit the price, plus any delivery charge, from your debit or credit card once we have received your order and are ready to process it.
All prices quoted are inclusive of any Value Added or other tax

4) You can cancel or amend your order at any time until 09:00 the day before delivery.
If, on delivery, the quality of any of your shopping is not to our usual high standards, we will happily refund the money. You must let us know as soon as possible and at the latest within 7 working days after we delivered your order. You are responsible for the goods from delivery and you must store the goods in the manner appropriate to the type of goods (e.g. keep chilled items chilled, frozen item frozen etc.) as we may require them to be returned and they must be returned to us in the same condition as they were delivered to you.
Other than for any goods set out in the next paragraph or goods which by reason of their nature cannot be returned or are liable to deteriorate, or expire rapidly, you may also cancel your order at any time up to 14 working days from the day after goods were delivered to you. Please let us know and we will then let you know whether you are able to cancel. You must store the goods in a manner appropriate to the type of goods as explained above. Other than for goods which are faulty or mis-described when we delivered them to you, we may require you to return goods at your cost and in the same condition as they were delivered to you.

Your right to return an item does not apply to certain goods unless these goods are faulty on delivery or mis-described. Such items include:

• Perishable items;
• Items which cannot be resold for health and hygiene reasons once unwrapped (for example body jewellery medicines and certain baby products etc.).
• Newspapers and magazines;

You are required to take reasonable care of all items. Please return an item in its original and undamaged packaging with all of its components. If an item is returned undamaged in its original and undamaged packaging, we will offer you a refund in accordance with our refund policy. Your rights under consumer legislation for these goods are not affected. If you return goods or cancel your order under this clause 4 and we have already debited your card, we will reimburse any sum received from you in respect of such goods by crediting the card you paid with.

5)  We always aim to have your goods within the delivery slot you have chosen, but we cannot accept liability if we deliver the goods outside of this slot or don’t deliver all or any of the goods in your order.
Ownership of, and risk in, the goods will pass to you once your order has been delivered to the address in your order.

6)Whilst we take every care to have your order delivered, we cannot be liable for any indirect or consequential loss or damage or loss of profits or reliance you had in having the goods delivered to you, arising out of our supply or failure to supply the goods to you.
Nothing in this agreement shall in any way limit our liability for death or personal injury resulting from our breach of contract, tort or negligence nor limit any legal rights you have as a consumer.
The goods are sold to you on the basis that you are a consumer therefore we will not be liable for any special losses that you might suffer using, re-distributing or reselling the goods as part of a business.  
With the exception of faulty goods or returns made in accordance with these paragraph 4 of these terms, we shall not be liable for goods once they have been delivered to the delivery address, stated in your order and if you ask a third party to move, transport or deliver the goods to any other address following our delivery we shall not be liable for anything that that third party might do to the goods.

7) The employees who put together your order are careful to select goods with a reasonable amount of time left on the expiry date. However, please note that some fresh produce items naturally only have limited shelf life when they arrive to us, therefore it is reasonable for them to have a shelf life of less than three days when they are delivered.

8) Discount codes are valid only on orders placed on our website subject to these general terms and conditions. Your use of a discount codes indicates your agreement to be bound by these discount codes terms and any discount codes terms on the discount codes itself. Sabeny will only honour a discount codes if it is used in line with these terms and conditions of issue.
Discount codes that have been issued by Sabeny are and shall remain the property of Sabeny.
Use of a discount codes may be subject to you providing proof of entitlement to use the discount codes.
Each discount codes issued is subject to specific terms and conditions of use. Unless expressly stated otherwise discount codes are not transferable and there is no cash alternative available.
Each discount codes issued may be subject to other terms and conditions of use which may include, amongst other things,

• only for use on orders placed on specific day(s) or within a specified period;
• only for use on orders for Delivery on specific day(s), or with a specified delivery option;
• only for use on orders of a specific value;
• only for use on a first order by a new customer;
• only valid on orders that must contain a specific product, or a combination of specific goods;
• may specifically exclude certain goods;
• cannot be used in conjunction with either specific discount codes(s) or any other discount codes(s) whatsoever.

All discount codes may have an expiry date. After the expiry date the discount codes will no longer be valid. All offers are subject to availability and while stocks last.
Discount codes value(s) may be adjusted if the total discount value is greater than the value of Your order.
Sabeny reserves the right to withdraw or cancel any of its discount codes at any time, either as a whole or for specific goods, or for delivery. If this happens, then the discount codes may not be used for any orders placed after the date of withdrawal or cancellation. Sabeny reserves the right to reject or cancel the use of an discount codes where fraud or illegal misuse is suspected.
All discount codes are, and will remain at all times, the property of Sabeny and are not transferable or for resale.
No discount codes may be copied, reproduced, published or distributed directly or indirectly in any form for use by anyone other than the original recipient.
In using a discount code you warrant that you are the duly authorised recipient of it. If you redeem or attempt to redeem an discount codes to which you are not entitled you may be committing a civil or criminal offence.
If we believe that any discount codes is being misused illegally or where fraud is suspected, Sabeny reserve the right to withdraw or cancel an discount codes and take any further action as we deem appropriate.
You will have no claim against Sabeny in respect of such rejection or cancellation of a discount code.
Sabeny shall not be liable to any customer or household for any financial loss arising out of the cancellation or withdrawal of any discount codes or any failure or inability of a customer to use an discount codes for any reason.

 9) The contents of the passover.sabeny.com website is protected by rights such as copyright, design rights, patents, trademarks and other intellectual property rights. You can download and view the contents of the Sabeny website on a computer screen or print a copy of the contents for your own non-commercial use as long as you keep within the copyright and proprietary notices.

Sometimes to help you in your shopping experience we may include links to other websites. Sabeny is not responsible for the content of those websites.
This contract is subject to English law and the exclusive jurisdiction of the English courts.
If We make any changes to these terms We will let You know as soon as possible by posting the changes on Our Website – and We will update the date shown.

Sabeny is run by Agina Ltd whose office is at: 102 Vale Road , N4 1FL

VAT registration = 131 9928 01
Company Registration = 07760916

Telephone: 020 3697 3410